Retailbanking System – Approach

New pathways in retail business
Retail banking today means customer-friendly e-services; efficient business processes; perfect networking of all sales channels, from the branch to the Internet. Targeted, individual customer support, and the innovative exploitation of existing cross- and up-selling potential.

The precondition: ELAXY's proven, excellent system software. Our solutions help you, to optimize your entire value chain.

From online banking to mobile banking
For your customers, e-services on the Internet, enhanced by call centres and mobile banking – and based on tried and tested branch solutions – mean that transactions can be processed easily and quickly. Our personalized e-service solutions enable you not only to provide customers with optimally tailored services offerings around the clock, but also allow them to exchange information – something with which they are familiar from their own branch.

From cross-selling to up-selling
Our CRM tools facilitate needs-driven customer advice and support up to one-to-one marketing. The products customers are interested in become just as transparent as their reactions to your marketing campaigns or consulting offerings. In this way, tailor-made cross-selling and up-selling can be managed perfectly across all sales channels.

From the front office to the back office
Our modular system software optimizes your entire workflow – from the front office to the back office. And perfectly integrates new sales channels such as the Internet, call centres and kiosk banking into existing channels. Modularity and scalability ensure that you will be able to gradually grow all your services.

Make new inroads into retail banking with ELAXY!